Quality assurance

Our dear customers are the key to the success of the company. We do everything to make ordering flowers for you convenient and beneficial. We know, that together with bouquets you convey your brightest feelings and good emotions, therefore we guarantee that we will do our best so that the recipient remembers this gift for a long time and with a warmth over his/her heart.

Florist.ru is thoroughly selecting our partner florists, taking into account all your comments and wishes. The opportunity to give joy to you and your loved ones is the best reward in our work.

You can be absolutely sure about absolute quality

We cooperate only with the best florist stores around the world and guarantee the highest quality, no matter where in the world you order flowers.

We constantly control the quality of all products and the work of couriers who deliver flowers to recipients. One of the forms of such control is the constant execution of test orders. Our main goal is the best quality of all goods and services provided.

We deliver exactly what you have ordered.

All florists, members of our network, receive printed catalogues of bouquets and floral arrangement. Each of your orders goes to the florist along with the image of the bouquet ordered, the catalogue ID of the bouquet and a detailed (down to the finest aspects) description of the bouquet you have chosen, the same as you will find on our website by clicking on "learn more about the bouquet" under the image of the bouquet.

It is fundamentally important for us that the recipient gets a bouquet or floral arrangement that fully corresponds to the order.

Our prices are affordable

We, at Florist.ru constantly think about our customers and therefore our price/quality ratio is optimal. It is important for us that our flowers are affordable for everyone. We have bouquets and floral arrangements of different price categories so that you can always choose exactly what you need.

Regardless of the price, all bouquets and floral arrangements represent a sophisticated composition of elegance and style. Reasonable pricing policy with consistently high quality is the main principle of our work.

We deliver flowers within the minimum time

We offer the minimum delivery times for flowers. Flowers delivery in Moscow starts from the period of three hours, in the Russian Federation and neighboring countries (the CIS countries) - also from three hours, in far abroad countries - from one day. We guarantee that your order will be delivered on time.

We can guarantee your satisfaction

Satisfaction of people using our services is the most important thing for us. If for some reason you are not satisfied with the bouquet delivered, please contact us within 24 hours from the moment of delivery, and we will replace the bouquet with a new one, without asking for the reasons of such dissatisfaction and even in the absence of such reasons.

At the same time, the integrity of the bouquet and packaging must be preserved. Under these conditions, we are ready to replace the bouquet.