How to complain about the service, leave a wish or gratitude

If you have a problem

If you are unsatisfied with the quality of flowers delivered, you must immediately notify us, describing the problem in as much detail as possible. Due to the perishable nature of the goods, we cannot objectively deal with complaints received later than 24 hours from the time of actual delivery. Please note that the form signed by the recipient upon delivery of flowers contains the line "I have no complaints about the quality of the goods delivered" and a detailed description of what exactly you ordered. Therefore, we expect that if the quality of the flowers was unsatisfactory, or the delivered goods did not match the one being ordered, the recipient will pay attention to this and make appropriate notes on the form at the time of receiving the order, but not after.

If your complaint is not about the quality of the flowers, but about a design being unfortunate in your opinion, please accompany your complaint with photographs of what was actually delivered. We highly value our customers, so in the event of a problem, we will definitely do all and everything possible to ensure your satisfaction. However, please understand that the claim, which we, in turn, will send to the florist who completed your order, must be clear and justified.

In case of a problem, please contact us. It is very important for us to know the opinion of our customers, as we strive to improve the quality of our service and this is only possible with your help.

If you wish to thank us

We are working to bring joy to you and your loved ones. If you are satisfied with our service, you can let us know. We and our florists will be pleased to receive a positive feedback from you.