Moscow (inside MKAD)

Confidentiality

Here we have answered the most frequently asked questions about the confidentiality of information transmitted to us by our customers, as well as the security of placing and paying for flower delivery order via the Internet.

Main confidentiality principle

The information you provide to Florist.ru is considered confidential and is not subject to disclosure.

Are my personal data and order information confidential?

The personal information you provide (your name, address, phone number, e-mail, credit card number) is confidential and is not subject to disclosure. The name and address of the recipient, as well as the text of the congratulation are transferred only to the florist executing the order. Your credit card details are not stored on our web server.

What are cookies and how does Florist.ru use them?

The Seller has the right to use Cookies technology. Cookies do not contain confidential information.

Cookie - a small file located on the local computer's hard drive. Such files do not contain information about your person. With cookies being disabled in your web browser settings, you can still visit our websites and place orders.

What is an IP address and how is it used by Florist.ru?

An IP address is a 32-bit binary value attributed to your computer when your browser views documents on the Internet. The servers that operate our website identify your computer by its IP address. We register the IP addresses of our clients, but such addresses are not associated with information about the identity of the client and cannot be used to obtain such information.

How does Florist.ru guarantee confidentiality on the websites of partner companies?

Florist.ru may post links to the websites of partner companies. Please note that our privacy statement does not apply to our partner websites. When using any websites, we advise you to read the privacy statements posted on these sites.

In which cases do you disclose client information?

In extremely rare cases, information provided by customers to Florist.ru may be shared with the appropriate law enforcement agencies or investigating authorities if such information is required to:

  • Comply with legal norms;
  • Block a fake credit card;
  • Protecting our network from illegal use;
  • Protect the personal or public safety of our users.

The purpose of such disclosure will be to identify, contact, take legal action against those who have damaged the rights or property of others.

How thoroughly is the information provided to Florist.ru protected?

During the ordering process, you are given the option to securely complete our order form. By completing this form, you are using a secure connection between your computer and our server using the Secure Socket Layers (SSL) protocol, a state-of-the-art encryption technology used to protect the storage and transfer of your information from unauthorized access. Your order information remains encrypted until it is behind the firewall of our processing center. A copy of your card or other account information is NOT STORED on our web server, even in encrypted form.

Is the customer's credit card data stored on the server?

To improve the security of orders, customer credit card information is NOT STORED on our server. The processing of credit card data is carried out on a secure high-tech server of the processing company.

How can I find out about amendments to this privacy statement?

In case of amendments of the confidentiality rules related to transmitted information, all such amendments will be published on this page.

How can I contact Florist.ru in case of questions and confidentiality related issues on the information I provide?

  • If you have any questions, please send an E-mail to info@florist.ru or contact us on
  • Kazan city, Republic of Tatarstan 420012, Russian Federation
  • 10/54 Ayvazovskogo st; office 3
  • LLC "FLORIST.RU - ONLINE"
Contact us
Moscow (inside MKAD)
Starokashirskoe highway 2k12
customercare@florist.ru
Kazakhstan, Almaty city, Almaly district, Auezov street, building 5, 173, postal code 050000
TOO "Florist.kz"
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